In this Policy, we explain what personal data we collect, how and why we use it, how we share it, how we protect it, your rights, and how you can contact us for any concerns.
1. Definitions
- “Personal Data” means any data about an identified or identifiable natural person, as defined under the DPDP Act, 2023.
- “Sensitive Personal Data or Information (SPDI)” refers to passwords, financial information (bank account/credit card), biometric data, health data, and other categories listed in Rule 3 of the IT Rules, 2011.
- “Service” refers to our online and offline processes of quoting, picking up, inspecting, repairing, reselling, or dismantling used electronics.
- “Cookies” are small text files placed on your device to collect site‑usage information.
2. Information We Collect
2.1 Information You Provide
- Contact & Identification: Name, email address, phone number, and pickup/delivery address when you request a quote or schedule a pickup.
- Item Details: Type of appliance (AC, fridge, washer, inverter, battery), brand, model, age, condition, and any photographs you upload to assist assessment.
- Payment Details: Bank account or UPI information solely to process instant payment for items we purchase or reimbursements for services rendered.
- Communications: Any messages you send via email, chat, or phone—these become part of our records.
2.2 Information Collected Automatically
- Usage Data: IP address, browser type, operating system, pages visited, clickstream data, and timestamps, collected via cookies and similar technologies.
- Log Data: Server logs capturing error messages, referral URLs, and date/time stamps for security and diagnostic purposes.
2.3 Information from Third Parties
- Service Partners: To coordinate pickups, repairs, or deliveries, we may share necessary contact and item information with our logistics and repair partners under confidentiality terms.
3. How We Collect Information
- Directly from You: When you fill in forms on www.oldy.co.in, call our support line, or interact via chat to request quotes or schedule services.
- Automatically: Through cookies, web beacons, and server logs as you navigate our site or use our online tools.
- Via Third‑Party Integrations: If you click affiliate or promotional links, and you’ve consented to share data with marketing partners.
4. How We Use Your Information
- Service Fulfillment: To generate quotes, arrange pickups, inspect items, process payments, manage repairs, and coordinate between you and our service partners.
- Improvement & Analytics: To analyze site usage, enhance features, optimize logistics routes, and improve customer experience over time.
- Transactional Communications: To send confirmations, reminders, status updates, invoices, and receipts.
- Marketing (Opt‑In): With your explicit consent, we may send newsletters, promotional offers, or surveys. You can unsubscribe at any time.
- Legal Compliance: To comply with DPDP Act requirements, respond to lawful requests by courts or regulators, or enforce our Terms & Conditions.
5. Sharing & Disclosure
- Logistics & Repair Partners: We share necessary Personal Data (name, contact, item details) under strict confidentiality agreements to facilitate pickups, repairs, and deliveries.
- Payment Processors: Bank or UPI details are shared solely with financial institutions to disburse payments.
- Legal Obligations: We may disclose data to government authorities, courts, or law enforcement as required by law or to protect our rights and property.
- Aggregated/Anonymized Data: We may publish or share non‑identifiable statistics (e.g., total items processed) for business insights or marketing, but never in a personally identifiable form.
6. Data Security
- Encryption: We use SSL/TLS for data in transit and AES‑256 for sensitive data at rest.
- Access Controls: Personal Data access is limited to authorized employees and partners under role‑based permissions.
- Security Audits: Regular internal reviews and audits ensure compliance with IT Rules and DPDP Act security standards.
7. Data Retention
- Transactional Data: Retained for as long as necessary to complete service (pickup, repair, payment) plus an additional period (up to 180 days) for dispute resolution and compliance with IT Rules.
- Marketing Data: Retained until you opt out or withdraw consent.
- Deletion Requests: You may request erasure of your Personal Data, and we will comply unless retention is required by law or for legitimate business purposes under the DPDP Act.
8. Cookies & Tracking
- Purpose: Cookies help us remember your preferences, analyze traffic patterns, and personalize content.
- Types: Session cookies (expire after your visit) and persistent cookies (remain until manually deleted).
- Control: You can disable or delete cookies via your browser settings, though some site functionality may be impaired.
9. Third‑Party Links
Our website may link to external sites (e.g., logistics partner portals). This Privacy Policy does not cover those sites—please review their own privacy notices before sharing information.
10. Children’s Privacy
Our services are intended for users 18 years and older. We do not knowingly collect Personal Data from minors. If you believe we have inadvertently done so, please contact us for immediate deletion.
11. Your Rights Under the DPDP Act
Under the DPDP Act, 2023, you have the right to:
- Access & Portability: Request a copy of your Personal Data that we hold.
- Correction: Ask us to rectify incomplete or inaccurate data.
- Erasure: Request deletion when data is no longer needed or processing lacks lawful basis.
- Withdraw Consent: Revoke consent for any processing that relied on your permission.
- Grievance Redressal: Lodge complaints with our Grievance Officer; we’ll acknowledge within 7 days and resolve within 30 days as mandated by the IT Rules.
Grievance Officer Contact:
- Name: [Officer Name]
- Email: privacy@oldy.co.in
- Phone: +91‑XXXXXXXXXX
12. Changes to This Policy
We may update this Privacy Policy to reflect legislative changes or service enhancements. The “Last Updated” date at the top indicates the revision date; continued use constitutes acceptance of the new terms.
13. Contact Us
For questions, requests, or concerns about this Privacy Policy or our data practices:
Oldy.
Email: privacy@oldy.co.in
Phone: +91‑XXXXXXXXXX
Address: [Your Registered Address], Delhi NCR, India
By using Oldy’s services or visiting www.oldy.co.in, you acknowledge that you have read, understood, and agree to this Privacy Policy.
