Below is a detailed Cancellation Policy for Oldy (www.oldy.co.in), organized into clear sections and compliant with India’s Consumer Protection (E‑Commerce) Rules, 2020 and best‑practice industry standards.
In summary, customers may cancel free of charge up to 2 hours before their scheduled pickup; late cancellations (on‑site) incur a nominal ₹300 fee; no‑shows incur a ₹500 fee; rescheduling is always free; refunds are processed within 5–7 business days; and all charges comply with the rule that no e‑commerce entity may unilaterally impose cancellation fees unless it bears equivalent charges itself.
1. Scope & Applicability
This Cancellation Policy (“Policy”) applies to all electronic‑scrap purchase orders placed via Oldy’s website, app, or customer‑support channels, including requests for window and split ACs, refrigerators, washing machines, inverters, batteries, and related services. By confirming a pickup slot, you agree to this Policy and our Terms & Conditions.
2. Free Cancellation Window
You may cancel or reschedule your pickup up to 2 hours before the scheduled time without any charge. This aligns with the Consumer Protection (E‑Commerce) Rules, 2020, which prohibit cancellation fees on consumers canceling after confirming purchase unless the e‑commerce entity itself would incur similar charges for unilateral cancellation by the platform.
3. On‑Site Cancellation Fee
If you cancel after our agent arrives on‑site, a nominal service fee of ₹300 will apply to cover agent travel and logistics costs. This modest flat fee is in line with industry norms, for example, charges a 2 percent cancellation fee for last‑minute order changes
- Why a Fee? It ensures fairness, covering unavoidable expenses incurred by our pickup team.
- How It’s Charged: The fee will be deducted from your final payment and transparently itemized on your receipt.
4. No‑Show Fee
Failure to be present at the scheduled pickup time without any prior cancellation constitutes a “no‑show” and incurs a ₹500 fee. This helps us recoup costs for agent deployment and maintain efficient scheduling. Similar no‑show penalties are standard in service‑booking industries to discourage missed appointments.
5. Rescheduling
- Free Rescheduling: You may reschedule your pickup up to 2 hours before the appointment at no cost.
- Same-Day Changes: If you need to reschedule within 2 hours, please contact support; we’ll do our best to accommodate but may apply the on‑site fee if the agent is already en route.
6. Refunds & Adjustments
- Service Fees: Any cancellation or no‑show fees will be deducted from your payment.
- Refund Timeline: Refunds or net payments (after fees) are processed within 5–7 business days, consistent with Oldy’s timeframe for crediting cancelled‑order refunds.
- Method: Refunds are issued via the original payment method—bank transfer, UPI, or cash settlement.
7. Cancellation of Multi‑Item Orders
If you’ve scheduled a pickup for multiple items, you may cancel specific items without affecting the rest. Cancelling one item will not cancel the entire order.
8. Exceptional Circumstances
8.1 Operational Cancellations
Oldy may cancel pickups due to extreme weather, traffic disruptions, or logistical constraints. In such cases, no cancellation fee applies, and we’ll automatically reschedule at your convenience.
8.2 Force Majeure
Cancellations caused by events beyond reasonable control (natural disasters, strikes, government directives) are exempt from fees. We’ll work with you to reschedule at the earliest safe opportunity.
9. Consumer Redressal & Grievance Mechanism
In line with Rule 4 of the Consumer Protection (E‑Commerce) Rules, 2020, we’ve appointed a Grievance Officer to address any disputes related to cancellations or fees.
- Acknowledgement: Within 48 hours of your complaint.
- Resolution: Within 1 month of receipt.
- Contact: grievance@oldy.co.in | +91‑XXXXXXXXXX
10. Compliance & Amendments
Oldy strictly adheres to India’s Consumer Protection (E‑Commerce) Rules, 2020, ensuring transparency and fairness in all cancellation charges. We may update this Policy to reflect legal changes or operational enhancements; the “Last Updated” date below indicates the current version. Continued use of our services constitutes acceptance of any revisions.
Last Updated: April 18, 2025
By scheduling a pickup with Oldy, you acknowledge that you have read, understood, and agree to this Cancellation Policy in full.
